The authority has received over 10 lakh (1 million) petitions.
Last week, the Supreme Court refused to grant interim relief to the operators.
Amidst complaints of misleading advertising campaigns, some of the leading telecom service providers have been sent notices by Trai to explain within three days as to why they were not complying with the guidelines on tariff publications.
Call rates to be reduced by 35%, text charges by 80%.
At present, there is no such system to know if the customer's complaint has been addressed or not, if not why, once a user lodges complaint with a service provider on any issues ranging from billing to quality of service. It is left to the telcos to look at complaints and act on it and sometimes there are long-pending complaints which go unadressed for a long time or not looked into at all and the customers become helpless and stop pursuing the solution.
The government is expected to outline a policy framework for artificial intelligence (AI) at the annual India Mobile Congress (IMC) 2024, beginning Tuesday, officials said. Apart from industry participation, the four-day event will feature booths from over 15 ministries showcasing how AI is being integrated into their departments.
After continuously bleeding subscribers for nearly two years, state-owned telecom services provider BSNL added 2.9 million users in July when its private-sector rivals raised tariffs by nearly 20 per cent. With BSNL keeping tariffs unchanged, many subscribers using entry-level plans shifted from Reliance Jio, Bharti Airtel, and Vodafone Idea (Vi), said analysts.
In the first phase of implementation the National Informatic Centre has designed an online registration module for telemarketers.
Telecom regulator TRAI on Wednesday initiated a discussion on allowing subscribers of one operator to choose another operator for making long distance (STD and ISD) calls, a move that would feed competition and improve quality of services.
Currently, ISPs pay only Re 1 as annual licence fee while Internet telecom service providers, or telecom operators providing Internet services, pay 6 per cent of their annual gross revenue as licence fee.
VAS operators constantly complain that as they provide features, content and a wide range of services like ringer tunes to mobile operators for their customers in the absence of a proper regulatory structure, they don't get adequate financial returns from telcos.
On September 5, after much delay, Trai had come out with recommendations to stop pesky calls and text messages from September 27, ordering that no access provider (operators) shall permit the transmission of more than 100 SMSes per day per SIM.
TRAI seeks views to regulate net-based calling, messaging apps
The Telecom Regulatory Authority of India on Monday recommended a single licensing system, called unified licensing regime, for basic landline and cellular telephony services.
The plethora of tariff schemes offered by telecom service providers has caught the attention of the Telecom Regulatory Authority of India.
Commercial 5G services will be rolled out in 13 cities in India, including the metropolises, in 2022, the Department of Telecommunications (DoT) said in a statement on Monday. These cities are Delhi, Gurugram, Mumbai, Pune, Chennai, Kolkata, Bengaluru, Hyderabad, Chandigarh, Lucknow, Ahmedabad, Gandhinagar, and Jamnagar. "These metros and big cities would be the first places for the launch of 5G services in the country next year," the DoT said.
Going all out for unlimited sharing of content on a non-discriminatory basis, Telecom Regularity Authority of India on Friday released interconnection regulations, recommending a "must provide" clause among broadcasting and cable service providers.
Launched in March, it triggers re-verification of suspected fraudulent numbers. Failing re-verification, the number will be disconnected.
After the quality of service regulations for cable operators in CAS-notified areas, Telecom Regulatory Authority of India has recommended a slew of service obligations for Direct-To-Home operators.
Reliance Jio has accused old operators, including Bharti Airtel and Vodafone Idea, of "illegally" masquerading wire-line numbers as mobile numbers for "undue enrichment".
Telecom Regulatory Authority of India would enforce the requirement of reporting of tariff at least five days in advance of implementation.
In separate petitions filed at the Telecom Disputes Settlement and Appellate Tribunal, ESPN Software India, MSM Discovery, Zee Turner and Star Den Media Services said the tariff suggested by the sectoral regulator was not commercially viable.
Interconnect user charge, which was the bone of contention between cellular and wireless in local loop players, would now be implemented with effect from May 1 instead of April 1
The Telecom Regulatory Authority of India on Wednesday endorsed the Ministry of Information and Broadcasting proposal to reduce the license fee on Direct to Home (DTH) service providers. Trai said it had received a communication from the ministry conveying its decision to continue with the concept of gross revenue for the purpose of License fee on DTH service providers and to reduce the license fee. Trai's opinion also was sought on reduction of licence fee from 10% to 6%.
State-run BSNL has questioned the Telecom Regulatory Authority of India's powers and jurisdiction in matters relating to interconnection between the PSU and other private service providers.
Every mobile user is a content creator and broadcaster and has the moral responsibility to ensure the veracity of the information shared by them, Minister of State for Information and Broadcasting L Murugan said in New Delhi on Thursday.
'At a time when massive strides are being made in bringing 5G technology to India, and with TSPs ramping up their infrastructure, it is unacceptable that a large number of complaints over quality issues continue to come in, even from major urban areas.'
Congestion level is rising with surging mobile subscriber base resulting in loss of calls and poor quality of service, but the Telecom Regulatory Authority of India says it cannot issue show cause over this lapse as the matter is subjudice.
With TRAI's latest tariff announcements likely to make dial-up Internet access more expensive, the apex association for Internet service providers ISPAI will soon approach the telecom regulator and the communications ministry on the issue.\n\n\n\n
Mobile Number Portability (MNP) has crossed a landmark figure of 100 million with 11 per cent of the total mobile subscribers exercising this facility till date.
Trai asks telcos to add towers to address call drops.
The government is not seeking to change the 2012 Supreme Court judgment that backed auction as the preferred mode of allocating telecom spectrum except for narrowly defined sectors such as satellite communication and defence where the auction is not feasible, a top source said on Wednesday.
Concerned over poor track record of Internet service providers, Telecom Regulatory Authority of India recommended on Thursday lowering of foreign direct investment on par with telecom sector at 74 per cent from the existing 100 per cent.
Telecom Regulatory Authority of India on Monday directed cellular operators to seek the consent of the subscribers before providing services like voice mail.
Trai said the reports that compensation was not feasible were based on wrong inputs.
Telecom Regulatory Authority of India on Monday recommended 100 per cent foreign ownership in satellite radio services and no entry and licence fee for the time being.\n\n
Bharti on Tuesday slammed Telecom Regulatory Authority of India's move to put levy on national and international roaming calls, which will be paid to state owned Bharat Sanchar Nigam
Telecom operators stressed that differential pricing for data is necessary for growth.
'We operate in 16 countries already, and therefore adding the UK to it, and beginning a chapter in the European continent is the next step.'
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